Frequently Asked Questions - FAQ

Registering on Crayzi Time is very easy. Click the "Register" button on our homepage and provide your full name, email, mobile number, and a strong password. Then enter the verification code sent to your email or mobile to activate your account. The entire process takes just 2-3 minutes. Make sure you are 18 years or older and all information is accurate when registering.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and we'll send you a password reset link or OTP. Click the link or enter the OTP to set a new password. For security, make your new password strong and at least 8 characters long with a mix of letters, numbers, and special characters.

No, according to Crayzi Time policy, only one account is allowed per person, household, address, or device. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended and winnings confiscated. We use advanced systems to detect multiple accounts. If you have problems with your account, contact our support team instead of creating a new account.

Account verification ensures security for both you and us. It helps prevent fraud, underage gambling, and money laundering. For verification, you may need to submit your national ID or passport and proof of address (utility bill or bank statement). This is usually required when making your first withdrawal. Once verification is complete, your withdrawal process will be faster and smoother.

Crayzi Time offers various convenient payment methods for Bangladeshi users. You can use Mobile Banking (various mobile banking services), bank transfer, credit/debit cards, and cryptocurrencies (Bitcoin, Ethereum, Tether). Deposits are usually instant, and withdrawals are processed within 24-48 hours. All transactions are secured with SSL encryption.

Most deposit methods are instant. Mobile Banking and crypto deposits typically reflect in your account within seconds. Credit/debit card deposits may take 1-5 minutes. Bank transfers may take slightly longer (1-24 hours). If your deposit doesn't appear within 15 minutes, contact our support team via live chat and provide your transaction reference number.

Minimum deposit is BDT 500 and maximum deposit limit depends on the payment method. For Mobile Banking, it's usually up to BDT 50,000 per transaction, and you can deposit higher amounts via bank transfer or crypto. Special higher limits are available for VIP members. Contact our support team if you want to increase your deposit limit.

Withdrawal requests are usually processed within 24-48 hours. The process is faster for verified accounts. Crypto withdrawals are fastest (6-12 hours) and Mobile Banking withdrawals take 12-24 hours. Bank transfers may take 2-5 banking days. Additional time may be required for account verification when withdrawing for the first time. VIP members get priority withdrawal service.

Crayzi Time does not charge any withdrawal fees. However, payment providers or banks may have their own fees that are deducted according to their policies. For example, bank charges may apply to bank transfers. Crypto withdrawals incur network fees depending on current network traffic. Mobile Banking usually processes without any extra fees. Check the details for each method on the withdrawal page to know the exact fees.

Welcome bonus for new users is automatically added on first deposit. After registering, go to your Promotions page and check the welcome bonus offer. When making your first deposit, make sure you want to accept the bonus. Some promotions may require a promo code which you can find on our Promotions page or email newsletter. Minimum deposit amount and other terms may apply to receive the bonus.

Wagering requirements are how many times you must bet that amount before withdrawing bonus money. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 20x, you need to bet a total of BDT 20,000 to release the bonus. Different games may have different wagering contributions (e.g., slots 100%, table games 10%). You can see your bonus balance and wagering progress on your account dashboard.

No, you can only use one active bonus at a time. After completing the wagering requirements of one bonus or canceling that bonus, you can accept another bonus. If you accept a new bonus while your current bonus is active, the old bonus and associated winnings may be canceled. Always read the bonus terms.

Cashback bonuses return a percentage of your weekly or monthly net losses. For example, if you lose BDT 10,000 in a week and get a 10% cashback offer, you will receive a BDT 1,000 bonus. Cashback is usually automatically added to your account every Monday or at the beginning of the month. It typically has lower wagering requirements (such as 1x or 5x) and in some cases can be withdrawn directly without any wagering.

Crayzi Time has thousands of games available. Our library includes:

• Slot Games: Classic, video, and jackpot slots
• Live Casino: Blackjack, Roulette, Baccarat, Poker with real dealers
• Table Games: Blackjack, Roulette, Baccarat, Craps
• Sports Betting: Football, cricket, basketball, tennis, and many more
• E-Sports Betting: CS:GO, Dota 2, LoL
• Special Games: Bingo, keno, scratch cards

All games are from leading software providers and guarantee fair play.

Yes, most of our slots and casino games can be played in demo mode where you don't need to deposit any money. This helps you learn game rules and test strategies. However, live casino games and sports betting can only be played with real money. Playing in demo mode won't let you win real money. To experience the thrill of real money games and the chance to win big, create an account and make a deposit.

Yes, all games on crayzi time are completely fair and random. We only offer games from licensed software providers certified by independent auditors. All games use Random Number Generator (RNG) technology, which ensures that every spin, card deal, or bet result is completely random and cannot be influenced in any way. Our live casino games are live-streamed by real dealers and everything happens transparently in front of the camera.

Absolutely! Crayzi Time is fully mobile-optimized. You can play on our mobile browser or dedicated Android/iOS app. All games work perfectly on mobile devices and support touch controls. Downloading the mobile app gives you extra benefits like faster loading, offline access (some features), push notifications, and biometric login. Visit our app page to download the app.

If a game won't load, first check your internet connection. Then try these steps:

• Refresh your browser (press F5 or click the refresh button)
• Clear browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari)
• Update your browser and app
• Restart device

If the problem persists, contact our support team and provide details about your device, browser, and the issue.

If you lose connection during play, don't worry. Your bet and game session are automatically saved. Once reconnected, you can continue from where you left off. In Live Casino and Sports Betting, if a bet has already been placed, wins or losses will be automatically credited to your account according to the result. In slot games, if a round isn't completed, your bet will be refunded. If any issues arise, our support team will check your bet history and resolve them.

Our customer support team is available 24/7 to serve you. You can contact us in three ways:

• Live Chat: The fastest way. Click the chat icon at the bottom right of the website and get instant help.
• Email: Send an email to [email protected]. We reply within 24 hours.
• FAQ: Find answers to common questions on this page.

Our support team helps in both Bengali and English.